Infinite Campus Parent Portal FAQ

Infinite Campus Parent Portal FAQ

Grades Questions

How do I view my student’s grades and assignments in the portal?

What if grades appear to be incorrect? Grades and other information in the system are not official records. Grades are updated on a regular basis, but due to makeup work or the length of particular assignments, grades may not be entered until completion. Please keep in mind that some information may not yet be entered into the system. If you have an immediate concern about official grades and student records, please email the teacher for current information

How often will grades and other information get updated in the portal? Grades will be posted one to two weeks after the assignment is turned in by the student. Attendance information is updated in real time; however, the attendance office generally takes anywhere from 24 to 48 hours to collect data from various sources to update the student attendance record. 

Account Questions

Who can access the parent portal? Any parent or guardian of a student can now access. 

Does each parent need their own account? Each parent or guardian must sign a separate parent agreement and will receive a unique login and password.

How can I update emergency contacts and change my address/telephone number?Please contact the school if your address, telephone number, or emergency contacts have changed.


Will I need to get a new login each school year? No, you will use the same login every year. Once you have activated your account, it will remain activated until you no longer have students within the Hopkins County School district.

How can I change my contact preferences in the portal? When I click on “Family” in the portal, it lists student relationships incorrectly. The relationship noted for the students are based on what relationship they have to YOU. For example, if you are their mother, the relationship for your children should say 'mother'.

Computer Questions

What do I do if it says my account is locked out? After three unsuccessful attempts to log in, your account will be locked. You must contact the district office to request that your account be unlocked. For verification on your identity, you may be asked for some personal information.

What kind of software or computer is required for accessing the portal? You may access the portal from any computer with Internet connectivity and an up-to-date browser. The portal is best accessed from a PC computer with a Windows XP or newer platform. The company recommends Microsoft Internet Explorer 6.0 or higher for PCs and Mozilla Firefox for Macintosh computers. You will also need Adobe Acrobat Reader 7.0 or higher.

How can I get Adobe Reader? Adobe Reader is required for viewing various reports within the portal. It is a free download available at Click the GET ADOBE READER icon.


How can I make sure I am seeing an updated version of my Campus page? Setting up your Page Refresh option provides an updated version of your Campus session when changes are made. For example, when changes are made to a student's report card or discipline record, changes are saved. This procedure only has to be done once.

Window PC Users: (Setting up Page Refresh option)

  1. On Internet Explorer 4.0, select VIEW from the toolbar. On Internet Explorer 5.0 or higher, go to TOOLS, INTERNET OPTIONS, GENERAL TAB.
  2. Select the SETTINGS button.
  3. Under "Check for new versions of stored pages" select "Every visit to the page."
  4. Click the OK button.

MAC Users: (Setting up Page Refresh option)

  1. On your browser toolbar go to EDIT, PREFERENCES, WEB BROWSER.

2.  Check the box "Every visit to the page" or it may say "Update pages always".